Drumroll please! America’s best airline is… Virgin America! The airline has the honor of holding the Best Airline title for the second consecutive year.
So, how did they win this prestigious honor? The airline ratings are calculated by considering many factors in consumer decision-making. Timeliness is the most heavily weighted factor in the formula, followed by denied boardings, mishandled baggage and customer complaints. The data for the rating system is taken from the U.S. Department of Transportation’s monthly Air Travel Consumer Report.
Virgin America’s on-time performance dropped just a touch from last year to 82.1% from 83.5%. Hawaiian Airline beat out Virgin America for having the best on-time performance with 93.3% of its flights being on-time. However Virgin had the best score for baggage handling in 2013 and scored better than most airlines in all other categories.
Here is the complete ranking of U.S. Airlines:
- Virgin America
- US Airways
- American Eagle
Happy travels from your friends at GSP!